I ordered some client products as well as some sample products (which are SUPER exciting and I can’t wait to show you!) weeks ago. I’ve been tracking my package for about a week. It was supposed to be delivered on Thursday. I was home all afternoon, morning and evening. At 7:30 pm, it said they had attempted delivery. I checked my door…I checked my lobby–there was no yellow sticker telling me they were there. No one rang my bell. No one knocked. Ok….., maybe it was during the 2 minutes I was in the bathroom? Regardless, I gave them a pass. Friday rolls around. I’m refreshing the tracking page every 5 minutes. 7:39 rolls around and the same message comes up. “2nd Attempted Delivery.” At this point, I’m fuming. There was DEFINITELY no knock on the door. No doorbell rung. And for the second time, no little sticker notice left.
To be fair, usually our UPS guy is great. The only thing I can think of is that he is on vacation and some lazy moron has taken over. Or perhaps a demon has possessed his body and seeking revenge on all his deliveries BY NOT RINGING THEIR BELLS.
So, I call UPS. The woman on the phone apologizes and tells me that she guarantees my package will arrive by 10am Monday morning. GREAT! I say. I reschedule my meeting for the afternoon and this morning I hunkered down with my cup of coffee watching my UPS.com tracking number and refreshing every few minutes. They currently have 4 minutes to get me my package before my head explodes leaving brain fragments all over the wall.
Ok, so my head didn’t explode. But, a little bit of snot did run down my nose–that’s pretty close. Besides, I saw on Mythbusters that spontaneous human combustion can’t actually happen. Off to chat with some customer service reps. AGAIN.
In the area of Brooklyn I live, we have only one option (so it seems) for cable and internet. Time Warner Cable. And I am here to tell you that this seems to be the worst run company in business history.
Quite literally 3 or 4 days a week, I’ll wake up in the morning and try to boot up my internet to look for photography gigs or email back people who’ve contacted me with inquiries…and the internet will be down because of “service interruptions.” I pay WAY too much money a month to be losing 3 and 4 days of work WEEKLY due to service interruptions. Time Warner is literally costing me money. More often than not, I end up having to go to a coffee shop in order to do research for articles I need to finish and for job hunting.
I’ve called Time Warner 3 different times to get a technician to come look at our system (our tv cable box also doesn’t work very often and we don’t get channels that we’re paying for AND we don’t have movies on demand which were promised to us in our package AND the screen will sometimes “tile” and pixelate and the sound will warp), and all 3 times something has happened where they have either canceled or not wrung our buzzer. Twice they called my phone, when I specifically asked them to call Sean’s because I knew I’d be at a shoot, and when I didn’t answer, they left. Without ever once buzzing our door. YOU’RE ALREADY AT THE APARTMENT!!! HOW HARD IS IT TO GO RING A BELL?
So, I’m so fed up that I’ve started to research other cable providers…only there aren’t any others in our neighborhood. We literally have one choice and one choice only, it seemed. Verizon, nope. Cablevision, nope. My last and fleeting hope is that maybe satellite tv and internet is an option out here. Does anyone know how much satellite tends to run…and is it reliable? The problem as I write this is….I DON’T HAVE INTERNET RIGHT NOW SO I CAN’T LOOK IT UP!
Anyway, that aside…I thought it was ILLEGAL for a company to be the only possible option for a given area? I thought that was what was called a monopoly? However, maybe I’m just remembering 10th grade economics all wrong. Either way—if it isn’t illegal, it should be.
And if you can’t tell…I’m pretty angry about this.